Ariel |
2025-06-11

Recently I noticed one of my iSPRING filter housings was cracked after diligent years of use (originally purchased in 2016). Sadly, I was unable to find a replacement part for my model and reached out to iSPRING directly for help. I was assisted by Sean who was polite, knowledgeable, and professional when he answered my questions and then explained that my model was now outdated. However, instead of sending me on my merry way, Sean placed a courtesy order and issued me a replacement machine head and housings after I supplied him with my purchase order details. I can say I was extremely surprised by this kind gesture from Sean and iSPRING! Thank you iSPRING for making quality products that are made to last and having such wonderful staff. Also, thank you so very much to you Sean for your impecable customer service, problem solving skills, and professionalism. - Ariel

Renee Ford |
2025-05-10

My system lost almost all pressure, so I called and spoke to Sean. He suggested checking the pressure on the tank. I used my portable tire pump and raised it to 9 psi. (Recommended is 7-10 psi.) It didn’t solve the pressure problem, and Sean shipped a new tank out free of charge. This made me very happy about their level of customer service and integrity. Sean is great!!

james ziming sun |
2025-05-02

I have used this system for several years and have always liked it. Recently, we purchased a new unit for my new house. After about a month of use, I noticed a water drip leak from the faucet. I’m not sure what to do next... it is frustrating...

Dave H. |
2025-03-26

isprings has great customer support Michele is very helpful and walked me thru a few issues I had so overall they are great and the RCC7 system I bought works wonderful, Tastes great, Thanks Michele & Isprings Water Filtration.

Camille Manningham |
2024-07-22

I've been using the ispring 5 stage filter for several years. My water tastes wonderful. I have had to call for technical support a few times over the years, and their technicians always get back with me on short order. They're super helpful and walking me through hooking it up and changing filters. The last time I called I wasn't able to fit one of my filters due to ordering the wrong one. Michelle from iSpring was extremely helpful and sent me out a new one immediately. I'm so glad I went with ispring.

Rebecca L Bassham |
2023-11-10

This is the best ro system I have ever used! Sean is the best and gave the best customer service I have ever received from any company! I use this system for my fish and for drinking water. Taste great for drinking water and the fish love it too! Thank you so much Sean for your great customer service!!

Domingo |
2023-06-04

Very satisfied with the equipment so far. Francis was very efficient in taking me thru the whole aspect about the Warranty. Good and excellent job on her part which I thank you very much.

Drummond |
2023-03-07

iSpring not only makes great filters but they are a company which provides great customer support. I have purchased 3 of the RO systems (3 different houses) and 1 whole house system and all 3 were great. When ever I had a question they are a quick phone call away and you get a person not one a machine designed to discourage you from calling. I recently had an issue and Michele resolved it very quickly and was not trying to rush to get me off the phone. iSpring will remain my filter supplier of choice and the one I continue to recommend to everyone I talk to about water filters. I could not be happier with their products and support.

Lori Rosdahl |
2023-01-17

We have always bought the Ispring products.We have a tendency to have low water pressure issues where we live. And that can be a challenge for our ro system. The tech support and customer service for Ispring is exceptional! They always help us out and walk us through troubleshooting when needed to get this pressure issue resolved. Sean is fantastic and goes beyond the call! I highly recommend the Ispring products to anyone looking for water systems!

Tony S |
2023-01-10

We’ve had our Ispring RO unit since 2019 and absolutely love it. We live in a rural area and while we do have distinct water it contains some things that we don’t want and the Ispring RO unit has taken care of removing them. I have to say that their customer service is phenomenal!! They are always so accommodating and courteous which is very rare in this day and age. I highly recommend Ispring!!!