iSpring WCSTB45KG Whole House Water Softener System, 45,000 Grains High Capacity Water Softener Removes Hard Water and Scale, Automatic Backwash and Regeneration, for Whole House & Commercial Use

So far so good. Arrived on time and was simple enough to install on my own. There was a minor hiccup with some damage on delivery, but Robert from iSpring was able to help me out with getting replacement parts. It was super easy to get a hold of support at iSpring and Robert was quick yo respond to me. Definitely would recommend this water softener and the company.

Called iSpring to get parts and Sean picked up the phone for customer support! No automated obstacle course to get help. He sent the parts and I received them in a couple days. Really like the great service and got iSpring up and running!!

I bought ispring’s WSP100ARB Spin Down Sediment Filter, WCF200K Whole House Filter, WCS45KG Whole House Filter, UVF55FS Whole House UV Filter. After installing the system, water quality improved significantly — hardness is gone, mineral content is much lower, and it’s clearly protecting our appliances. Lab tests before and after confirm the softener is working as expected. What really stood out was the customer service. Francis was fantastic. They were knowledgeable, patient, and went out of their way to help me over email. You can tell they genuinely care about making sure customers are taken care of. Highly recommend both the product and dealing with Francis!

Recently bought and installed it was missing some fatal parts but Sean did a great job getting us the pieces. Overall great product and it works great

I just had the ISPRING WCSTB45KG water softener installed so far so good my water is alot softer my wife is happy so I'm happy. I didn't give it a 5 star rating because it's truly to early. I tried tou ad photos but this site is not working with me. That's another reason for the 4 stars.

I just deleted my prior view. I won't go into a whole lot of irrelevant detail, other than to post this update:1) My household water with the 50KG unit installed decreased water hardness from 10 gpg to less than 1 (almost unmeasurable) gpg. The unit works great!2) If the unit arrives and is not upright (mine came strapped on crate on it's side), refuse shipment (see the manual). It's possible to put it into service, but you may be struggling to fix the unit to do so.3) Test your water before and after the unit, using the "soap test", and/or a chemical test like the Hach 5b test, to be certain the unit is actually softening your water, as well as to provide proper gpg input of your hardwater, when you configure the unit's electronics. FORGET the TDS/PPM units advertised on Amazon for hard water testing. TDS and PPM won't tell you how your water had changed. It was accurate (i.e. 170 PPM) for testing the water hardness, but the "after" test said it was now 145PPM. Yet, the GPG dropped from about 10 gpg to less than 1 gpg (i.e. very soft water).4) Installation: Use ** BOTH ** iSpring's video and the directions when installing. Reason? There are elements included in one that are missed in the other, and vise-versa. It should be easy to install and configure, but it just isn't. There are multiple, confusing steps for starting the initial resin tank wash, and first manual regeneration, that I found ... problematic. Kind of like learning a series of dance steps. There's a "balloon" (i.e. vinyl spacer) that needs to be removed - don't forget that. This 50KG unit required three, 40 lb bags of (Morton) salt pellets to start. (Maybe a fourth would have fit, but 3 bags gets you over 2/3's full.)5) Installation #2). One question I never saw answered is what sort of supply thread fitting was required to mate your supply pipes to the 3/4" or 1" unit's poly connections. It's NPT. FEMALE NPT (i.e. FPT, FNPT).6) Customer Service: Their response was always prompt and cordial. John helped answer a few "newbie" questions, and Nick (Manager) helped out also. The only "ding" I had was that when I explained that the PPM test I was usnig showed only a 15% improvement, the response was the discussion about TDS vs PPM, vs hardness. When I put the question directly to them about what test I could use to actually verify the before/after results of this unit's install, they were vague. "Most people feel the difference" is true, but subjective. "Send it to a lab" might be valid, but when you're about 10 days short of the Amazon return deadline, sending off a sample and waiting for the analysis, isn't really the direction I was looking for. As I mentioned in #3 above, there are a couple of tests, one is free, the other is not, but it beats both the cost and timeline of a lab test. But again, I thought the customer service response was overall terrific. It's nice when you open a ticket or place a call, that someone in the USA actually answers the phone (not a recording), or when you escalate a ticket, a manager picks up the phone and calls back within about 20 minutes. Can't beat that.I'm not the "average customer". Most folks are looking for the type of verification that I was seeking. However, I've been burned before on water treatment units, and wanted to be certain that I was solving the problem with this unit.

Great price! Great customer service! Received in perfect condition and installed. Works like a dream. I had a 24 year old softener and replaced it with the iSpring. Love it! Looks good and takes up little room. Nice unit. Highly recommend iSpring products.

Pretty easy installation. Great setup help videos on YouTube. Nice clean water.

Came to the house broken and Amazon wanted use t ship the whole thing back, not really reasonable. Called company sent use new parts works great

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Purchased 2 weeks ago so far so good. First shower taken was excellent and noticed the difference for sure. Looking at filters to go along with the softener too thru ispring.

Just received our WCSTB45KG water softener. However it was a bit damaged in shipment. I spoke with Nick who handled the problem quickly and is sending a replacement part. I am still working on the installation but already am impressed with iSpring's customer service.

I ordered this water softener it came in damaged. Nick at ispring got me taken care of very quickly. Thank you Nick