We purchased system Jan 6 2024 Minor Leaks upon install that Nick helped us to resolve ordering us a new Machine Head.We ordered O-rings Sept 92026 from an outside source O-rings were to thick.We called Nick and once again he helped us resolve the issue Quickly!Thank you to Nick and iSpring for a great product and the Fantastic support!Ron and Robin J.We highly recommend this product and the support team!

I bought and installed this for my home 8 years ago. It is a great system. We are on city water and every year when we replace the filters I am amazed at how much grime has been captured! For several years I had the sediment and carbon combo. Last year I switched to the sediment+carbon+scale filter combo. When I had a canister crack four years ago Nick in sales promptly expressed me a replacement canister at no charge. Since then they have updated the system so when another old canister failed last week Nick couldn't guarantee the new canister would fit properly so he expressed me a whole new filter system - again free of charge! The customer service is amazing and while it is an expensive system consider it an investment - it's worth it!!!

I purchased this when I moved into my new home May 2024. In May 2026 one of the chambers burst and I reached out to customer service for help and spoke with Sean and Jonathan. They were both very knowledgeable of the system and I really appreciated how calm and friendly they were as I was a panicky mess. I emailed Sean pictures of the damage and not only did he send me a replacement head unit he also explained WHY this happened and suggested I check my water pressure and install my own regulator instead of relying on the water company. Turns out he was 100% correct the water pressure coming into my home from the utility company was over twice what the plumber recommended so I got the pressure regulator installed and all is well.Thanks to Sean I was able to get ahead of future plumbing problems because of that water pressure. And since I had to use unfiltered water while I waited on the plumber to repair I realized how absolutely horrible the water is here. I could smell the chlorine coming out of the tap I had to use bottled water because drinking and cooking with it was not an option. If you're trying to decide on a filter iSpring is the way to go.

I have been running this system for a couple of years now in a 2 unit apartment house on city water. Annual consumption with 7 college students is about 66000 and I still typical only need to change the filters annually. However after 3 months of use the tenants reported loss of pressure. Highly unusual for that short of interval but upon checking the sediment screen found lots of contamination. When I pulled the paper sediment filter I was shocked to see it covered with a gooey layer of rust looking contamination. Turns out the town water lines have been under construction multiple blocks away throughout the fall semester and everything agitated has come into the near by properties. So glad I installed the system and kept all that crap out of the drinking water water heater and plumbing screens. I am currently shopping for a system for my personal property on well water and will install an iSpring filter here as well. Thanks for a great product. Well done!

I bought an iSpring whole house water 3 stage filter about 3 years ago. The filter works perfectly and we love the system. My water quality and taste is excellent and the system was definitely worth it since my family drinks tons of water. The system has been going strong for 3 years now but one of my canisters developed a small pinhole sized leak. I reached out to iSpring and spoke with Sean. He was super helpful and was able to send out a replacement as soon as possible. I installed the replacement and am back up and running. It is this level of customer service and product quality that sets apart iSpring from other companies. Don't go elsewhere buy from iSpring! You won't be disappointed! Thank you Sean!!!

I purchased my iSpring WGB32B Series Heavy Duty Whole House Water Filtration System about four years ago, and I recently had an unexpected problem with the system.

I contacted iSpring Water Systems to explain what had happened, and this is where I was truly impressed.

Sean, the customer service representative who helped me, was extremely kind, professional, patient, and attentive. He took the time to understand my situation and, to my surprise, iSpring sent me a replacement base and new filter cartridges at no cost to me.

After owning the system for approximately four years, I really appreciated the way iSpring stood behind its product and, most importantly, the way Sean treated me as a customer.

Things can happen with any product over time, but what really shows the quality of a company is how they respond when a customer has a problem. In my experience, iSpring went above and beyond what I expected.

I want to personally thank Sean for his excellent customer service and iSpring Water Systems for taking care of me. This experience has given me even more confidence in the company and its commitment to its customers.

Thank you, Sean and iSpring, for your outstanding customer service!

I recently had some issues with my installed system. We love how this filters our city water and you can really tell a difference without using the whole house filter system. Sean in customer service was patient explained everything I needed to resolve my issue and provided extremely prompt professional customer service.

After six years of flawless service an accidental failure was going to require some new parts. I contacted Ipring customer support and spoke to Sean. I explained the problem to Sean and with his product knowledge was able to determine what parts were needed and get them ordered. His professionalism and product knowledge made for a quick and painless transaction. Ask for Sean when you contact Ispring.

I was looking for a filter to remove the strong chlorine smell and taste from my water. I called Ispring and spoke with Nick and bought and installed this filter and it works great. No more chlorine smell or taste in our water now. Thanks Nick

The Whole House filtration system works great! However what makes any company great is the support after the sale. iSpring has two of the best customer service representatives of any company in the marketplace. I am talking about Nick and John who are both excellent! They epitomize service after the sale! They have excellent customer service skills and you cannot ask for better or more accommodating help. I have had situations where they exceeded my expectations and they do so with great attitudes. They know their products well and they love their customers always eager to help. It shows every time you contact them. I highly recommend Nick and John whenever you have need to contact iSpring for service after the sale.

I bought this because Lincoln County water is so bad. This makes our water taste better than bottled. Our water company also shuts off water so often the past 2 years that after the pressure spikes when it turns on it resulted in 2 ruptured housings. Nick from customer service immediately sent replacements at no cost stating that he stands by this product. Nick really makes this company great. Especially because we truly need these filter. Great company. Great product. Excellent customer service. I should note that we had no problems whatsoever for about 5 years until recently. It's definitely the water company

Have had our iSpring filtration system for a little over 7 years now. It's been great zero hassle and our water tastes and smells very noticeably cleaner. Recently had a problem with the cartridge housing and I reported it to Nick in tech support not because I thought I was owed anything after so long but just to let them know and order the replacement part. Have never experienced such a high level of support. So thrilled to know that an important part like this is backed by such a stand-up company. Thanks Nick!

I purchased a new house in 2020. We immediately noticed a strong chlorine smell and taste. I did some research and decided to install a I Spring WGB21B. We immediately noticed huge improvement . After a few days of regular use our problem was completely solved. Our water bills are minimum every month so I only have changed the filers about every 9 months . Each time I changed them I noticed I was having to tighten them harder to stop the drip. I checked the water pressure and it had climbed to 83 psi. On Wednesday of last week i changed the filters and had to use extreme effort to stop the drip. In doing so I heard a snap and the housing had cracked where the water line enter the housing. I called retail stores and plumbing supply houses and they didn't offer any parts. Then I checked the internet and found the ISpring had a location 15 miles from my house. I tried to call but all I got was a machine. In desperation I drove there . Only to find the doors locked. I was walking away when when a young lady opened the door and asked if she could help me. I told her i was looking to purchase a part that I had broken. She politely invited me in and asked me to wait while she wnt to get someone from Customer Support. In a minute Sean greated me and asked what part I was looking for. I had my original receipts so he could identify what I had . He then told me they no longer had the model. Seems they had replaced it with new and improved model. My original bowls wouldn't fit the new design. At that point I had decided to just purchase a new one. Sean suggested that I email customer support email the receipts to them. I told him I needed to do something because I had my water turned off. He then said he would see what he could do. I told him I Spring is not at fault they have been greatThe addition water pressure and compressed O ring required extra torque the caused the breakage. He when back and came out with a new replacement housing and two new bowels. He was pretty sure the new design would require the different bowels. He told me I Spring was going to handle this under warranty. I told him I wasn't expecting that but was pleasantly grateful. That enabled me to get my system back up and running that day. That was a blessing in itself. The new design has double O rings and a beefier design. I installed a new pressure reducing valve and now have it at 55 psi. I was already reccommending I Spring systems. Your customer sevice is way above and beyond exspectations and Sean repressents your company with professionalism and integrity Thank you very much Don

Reviewed in the United States on April 10 2026Style: Heavy MetalsPattern Name: ProVerified PurchaseThis is an amazing product for a very reasonable price. I had an issue with a lot of noise in the pipes after it was installed and Sean from the support team was amazing to work with in resolving the problem. It turns out that a pressure valve which my plumber had installed a few years ago was causing the noise. Once the plumber replaced it with a new one the issue was solved.I can't say enough good things about Sean and the support team for how generous and helpful he was.

Worked great and an easy install. Nick was quick to get back to me also

I bought the ispring WGB32B for a weekend cabin to replace a tank due to hard water. I didn��t have enough room for a softener and tank and the ispring system fit perfectly.Unfortunately it froze this winter (my fault) and damaged some parts. Nick from support was able to help and sent the parts free of charge. Thanks Nick.

I replaced an existing system with this one and received great support from Nick throughout the process.Appreciated their responsiveness and collaboration.

This is an awesome product I have owned mined for many years and this month I had a problem and I called Isprings spoke with Sean and he took care it right away. In today's markets you do not find many companies that will stand behind their products like Isprings did. Thank You again Sean for great service.Wishing you and your family Happy Holidays

I have this whole house filter system and had been using for a while. Got some issues with the housing but Sean from ispring took care of it. Great product great customer service. I have another ispring filter product as well too.

We purchased a lake home in September which had this system in. I was going to change the filters out but the housing unit was screwed on to tight. So I gave the support team a call. I talked to Michele who was very good at giving me direction on how to take the housing off. I was still not able to get the housings off. No luck in getting a plumber. Two weeks later she called me to ask how it was going. I ended calling back and talked to Sean he sent me out two longer wrench��s which worked. I am so impressed with the customer service that I got from Michele and Sean. They went above and beyond to help me. THANK YOU!!!

I purchased my whole house filter system 4 years ago and couldn't be happier with it. It has one quirk but not serious. I replace filters every 18 or so months and the experience is always painless. This time I dealt with a customer service rep Sean who was very helpful as I always make the same mistake and have to try to fix it. The system uses O-rings to seal the canister to the housing to prevent leakage (here's the quirk) which are effective but must be TIGHTENED ALOT. I always forget to get the O-rings to replace with the new filter elements. If you don't use new O-rings and TIGHTEN ALOT the canisters leak. Not badly but an occasional drip that never quits unless you TIGHTEN ALOT. When completed the system does everything it claims and the support (thank you Sean) is top-notch. I would recommend the WGB-32B to anyone looking for a whole house filter system. Maybe the engineers will update the design to fix the O-ring problem.

I have had the filter for a 3 years now and have been very happy with it! Great product and customer support. Had an issue with some leakage from crack housing I contacted Francis with my problem. Replacement part was send out immediately for replacement. Installed in seconds and have had great results. I applaud the excellent support given.I would definitely recommend if you are looking for a water filter system.

We have recently moved into a new community and noticed that the public utility company water taste like chlorine. I am extremely happy with this whole house system. Now I have great-tasting -smelling &-felling water from every faucet at home!