Smart Connectivity & Features Guide

This guide explains how to connect your iSpring smart device to your online account and how to use the web portal after the device is connected.

Guide Overview

This guide has two main parts:

  1. Connectivity - how to connect your device and how to return to the portal later.
  2. Features Guide - how to use the main pages and features in the web portal.

Part 1: Connectivity

Connectivity means linking your physical iSpring smart device to your online customer account.

What You Need Before You Start

Before connecting your device, make sure you have:

  • Your iSpring smart device.
  • The QR code on the device label.
  • A phone or computer with internet access.
  • Access to your iSpring online store customer account.
  • A working device power and network setup, if your model requires it.

If your phone can scan QR codes, the setup process is usually easier on mobile.

First-Time Binding Flow

Use this flow when your device does not have an owner yet. This is the most common situation when you just received a new device.

Step 1: Start Device Binding

There are two ways to start device binding.

Option A: Scan the device QR code directly

Use your phone camera or browser QR scanner to scan the QR code on the device label. The QR code will open the binding page automatically and start checking the device.

Device QR code on the product label
Device QR code on the product label

Option B: Start from My Devices

You can also start from the web portal. To open the portal, go to the iSpring online store menu and choose:

Support -> My Devices

Then start binding from the device list.

  1. Open My Devices.
  2. Tap Bind New Device.
  3. Tap Scan QR Code.
  4. Point your camera at the QR code on the device label.
Mobile My Devices page with Bind New Device
Mobile My Devices page with Bind New Device

If live camera scanning does not work, choose or take a photo of the QR code instead.

QR scanning screen or photo fallback option
QR scanning screen or photo fallback option

Tips:

  • Make sure the QR code is clear and well lit.
  • Hold the camera steady.
  • Scan the QR code on the device label, not a QR code from an unknown source.

If you are not signed in, the portal will ask you to sign in first. After signing in, you will return to the binding flow automatically.

Step 2: Wait For Device Verification

After the QR code is read, the portal checks the device information.

You may see steps such as:

  • Checking SN format.
  • Looking up product registry.
  • Checking account status.
Verifying your device screen
Verifying your device screen

If verification fails, scan the QR code again. If the problem continues, contact support.

Step 3: Add Purchase Information

For a new, unowned device, the portal may ask for purchase information.

You may be asked to enter:

  • Purchase channel.
  • Purchase date.
  • Nickname.
  • Address or location information.

This helps keep your device record accurate and easier to recognize later.

Purchase information form
Purchase information form

Step 4: Confirm Device Connection

After saving the device information, the portal may check whether the device is online.

If the device is not online yet:

  • Make sure it is powered on.
  • Make sure it is connected as instructed for your model.
  • Use Check Again if available.
Confirming device connection screen
Confirming device connection screen

Step 5: Finish Setup

When setup is complete, you can open the device dashboard or go back to your device list.

Ready to use / setup complete screen
Ready to use / setup complete screen

Returning To The Portal Later

After your device is connected, you can return to the portal whenever you want to view data or manage your device.

Option 1: Use The Store Menu

Open the iSpring online store and choose:

Support -> My Devices

This opens the web portal and shows your connected devices.

Store menu showing Support -> My Devices
Store menu showing Support -> My Devices

Option 2: Scan The Device QR Code Again

You can scan the device QR code again.

If the device is already connected to your account, the portal will recognize your access and show the correct device status.

If the device belongs to another account, you may see options to request access.

If The Device Already Has An Owner

If a device is already owned by another account, you may not be able to add it directly.

Depending on the situation, the portal may let you:

  • Request co-owner access.
  • Request to become the new owner.

Follow the message shown on the screen.

Already owned / request access screen
Already owned / request access screen

Part 2: Features Guide

After your device is connected, use the web portal to view information, check usage, manage filters, and control account access.

Some features may only appear for supported device models or for accounts with the correct permission.

My Devices

The My Devices page shows all smart devices connected to your account.

Mobile My Devices page with one or more device cards
Mobile My Devices page with one or more device cards

Each device card may show:

  • Device name or serial number.
  • Model.
  • Online or offline status.
  • Water quality reading.
  • Filter life.
  • Water usage summary.
  • Buttons for details, account access, or other actions.

Use the filters to quickly view:

  • All devices.
  • Online devices.
  • Offline devices.
  • Devices that need attention.

What you can do from this page:

  • Open a device dashboard.
  • View water usage.
  • View filter information.
  • Open account access settings.
  • Edit device purchase information when available.
  • Bind a new device.

If you do not see your device, make sure you are signed in with the correct customer account.

Device Overview

The Device Overview page shows the main status and performance information for one device.

Mobile Device Overview page
Mobile Device Overview page

This page may show:

  • Device name.
  • Serial number.
  • Model.
  • Online or offline status.
  • Latest water quality data.
  • TDS comparison chart.
  • Shortcuts to related features.
  • After-sales support link.

Use this page when you want a quick view of how your device is doing.

If the device is offline, live data and remote actions may not be available.

Water Usage

The Water Usage page helps you understand how much water your device has processed.

Mobile Water Usage chart
Mobile Water Usage chart

You can switch between:

  • Day view.
  • Month view.
  • Year view.

Use the date controls to view a different day, month, or year.

This page is useful for:

  • Checking daily water usage.
  • Reviewing monthly trends.
  • Understanding long-term usage patterns.

If no data appears, the device may not have reported usage for the selected period.

Filter Info

The Filter Info page shows filter life and maintenance options.

Mobile Filter Info page with filter cards
Mobile Filter Info page with filter cards

Depending on your model and permissions, you may be able to:

  • View remaining filter life.
  • Reset filter life after replacing a filter.
  • Start a flush action.
  • Set or update automatic flush schedules.
  • Set or update sterilization schedules.

Important:

  • Some remote actions may fail if the device is offline or busy.
  • If filter data does not load, use Retry if available.

Account Access

The Account Access page controls who can view or manage a device.

Mobile Account Access page
Mobile Account Access page

Common roles include:

  • Owner - The main account that owns the device.
  • Co-Owner - A trusted account that has been granted access.
  • No Access - An account that cannot view or control the device.
  • Disabled - An account whose access has been turned off.

Depending on your role, you may be able to:

  • Approve or deny co-owner requests.
  • Approve or reject ownership requests.
  • Transfer ownership.
  • Remove your own access.
  • Disable or enable a co-owner.
  • Request to become a co-owner.
  • Request to become the new owner.

For security, some actions may require scanning the device QR code again.

Common Questions

What if the device is offline?

You can still view some saved information, but live data and remote actions may not be available until the device comes back online.

What if the QR code does not work?

Try scanning again in better lighting. If live scanning does not work, use the photo option. If it still fails, contact support.

Why do I see "No Device Access"?

This means your account does not currently have permission to view that device. Contact the owner or request access if the option is available.

Why did a remote action fail?

The device may be offline, busy, or unable to accept the command at that time. Wait a moment and try again.

Privacy And Security

For your protection:

  • Do not share your customer account.
  • Do not share your device QR code with people you do not trust.
  • Only grant access to trusted people.
  • Review account access when someone should no longer manage your device.

Getting Help

If you need help, use the support links shown in the portal or contact iSpring support from the online store.

When contacting support, please include:

  • Device model.
  • Serial number.
  • The account email you used to sign in.
  • A short description of the problem.
  • Screenshots if available.